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Service & Support
Need service or technical support for your existing phone system? Then let us be of service! For over 21 years Avaya Help Desk/TRC Networks have been providing the best services options available.
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We are constantly striving to provide our customers with the best possible ongoing support of their systems. Our Avaya IP Office Help Desk offers personal support on issues related to download, installation, usage and much more. We also provide maintenance for your system. If you need help accomplishing a task, have a question about the system, or need a workaround for an issue, we are here to help you!
More About Avaya IP Office
Avaya IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Avaya IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.
Our guiding principle is that customers should be supported in migrating to IP telephony at their own pace, following their own path. Our clients can use a mix of digital, analog, and IP technology and still take advantage of all the applications that convergence provides.
IP Office addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small office IP phone system simplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences.
The IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP phones have been specifically designed to work with IP Office and provide small and medium enterprises with a choice of solutions to meet business efficiency and customer service requirements.
The IP Office 500 solutions can be expanded through the use of expansion modules.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.
The IP Office 500 communication solution can scale up to 384 telephones and 8 T1/E1 trunks.
New Avaya IP Office Release 8.0
Avaya IP Office 8.0 has full backwards compatibility with Nortel BCM and includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). It has an ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to support IP softphones. Avaya IP Office Version 8.0 will also help extend the deskphone/desktop UC feature set out to the mobile environment while you are on the go. IP Office Release 8.0 has advanced IP-based features such as built-in ACD, built-in conference bridges, and the systems are very modular and scalable. It also has web-based UC features - presence, IM, conferencing, federated contact lists, voicemail and more that can be integrated into Outlook Express.
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Avaya IP Office 500
Supports 12 expansion modules providing a combination of up to 384 analog, digital, IP, and 3rd party SIP telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported. As with the IP Office 412, additional analog trunks can be achieved by using Expansion Modules. Optional support for up to 128 voice compression channels is available.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to support IP softphones.
When needed, add additional applications, including:
- Synchronizing voice mail messages in an email inbox for easy message management
- Scheduling conferences
- Uploading documents for real-time viewing
- Managing audio privileges for conference calls
- Using agent reporting and wallboards for call center environments
The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.
As an Authorized Avaya Dealer, We are proud to support Avaya's VoIP IP Office portfolio. Avaya IP office 406, Avaya IP Office 412, and the New flagship Avaya IP Office 500 and the Avaya Quick Edition and One-X and One X-Portal.
We have been selling the Avaya IP Office VoIP Business Telephone Solutions in the GTA and across Canada and in the USA for many years.
We are certified to install and support the Avaya IP Office Systems with a fully trained technical staff and dedicated customer service representatives. We have direct support from Avaya and distribution for the IP Office VoIP Business Telephone system in Toronto, Southern Ontario, Montreal, Calgary, Edmonton, Vancouver and other Canadian market places as well as many cities in the United States.
The IP Office Business Telephone System comes in either the IP Office Small Business Edition Telephone System or IP Office 406 Business Telephone System and the IP Office 412 Business Telephone System are still supported but however they have been superseded by the newest model, the IP Office 500 Release 6.0. Some of the advantages of IP Office 500 include site networking that supports up to 32 sites as well as the ability to have geographical redundancy, the IP office works with SIP Trunks as well as SIP EndPoints (sets). The IP office Call center supports unlimited ACD queues and its applications can be integrated easily. In addition, the IP office's voicemail can be configured to record calls. The IP Office supports an extension capacity range from as few as 10 extensions on the IP Office Small Office Edition VoIP business phone system, to up to 360 extensions on the IP Office 500 cabinet. These extensions can be either digital (TDM) & IP sets or a combination of both.
The Avaya IP Office will include the following applications:
Call Center (otherwise known as Avaya IP office CCC Compact Contact Center), the IP office contact store, TAPI licenses (included at no charge for every user), Unified Messaging (SMTP delivery of voicemails to e-mail), with release 6, the IP office now supports up 2 x 64 party conference bridge, twinning to cell phones and blackberry message notification. As well as, every user can have other features such as visual voicemail and much more (for system features and functionality please browse our website). Telecom Resource Corporation is an authorized reseller, distributor, and dealer of the Avaya IP office product line.
The IP Office Business Sets deliver state-of-the-art technology to your desktop, delivering superior voice quality along with cutting-edge communication features. Some of the world class features are: Label-less call appearance/feature keys for ease of administration and support, a Local call log and speed dial directory to enhance productivity as well as full duplex speakerphones, VPN embedded client capability.