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9630, 9640, 9640G Telephone

Smart, sleek, stylish and highly functional, the Avaya 9640 IP Telephone is designed for the Essential user, those for whom the telephone is essential in order to perform their jobs. Workers who conduct much of their business on the phone — moving from one call to the next. The Avaya 9630/9640 delivers advanced communications capabilities — high definition audio, a brilliant high resolution pixel based color display on the 9640, an integrated WML application interface, one-touch access to Avaya IP Office  mobility or forwarding features — in a solution designed for those who are absolutely dependent on voice communications for their business operations.

With built in Gigabit Ethernet on the 9630G and 9640G, these phones are also perfectly suited for customers with very high requirements for data network performance.


Works on:

IP Office











Common Features:

9-line 3.8 inch backlight graphical display with 320*240 pixels. 9650: grayscale; 9650C: color
Flip stand/dual position
Fixed Buttons: 11 plus Four-way navigation cluster button.
Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED), Speaker button(LED), Headset button(LED).
Avaya Menu button (browser, options and settings access), Telephony application button – to return to main telephone screen. Call Forward shortcut button
Contacts button, Call log button (LED), quick-access voicemail Message button with LED and corner message indicator.
Programmable/Contextual buttons: 10.
4 contextual softkey buttons. Context sensitive allocation of e.g. Hold, Transfer, Conference and more.
6 self-labeled Appearance/Feature buttons with LED for access to 24 administered Appearances/Features at the side of the display.
Key Labels: Icons and text used on fixed feature keys.
Features Menu: Mobile cell phone style menu with access to most often used features like Call Forwarding, Park, Settings etc. On screen status indication for activated features like call forwarding.
Speakerphone: Full duplex speakerphone
Hearing Aid Compatible: Yes - ergonomic hearing aid compatible handset also supporting TTY acoustic coupler.
Message Waiting Indicator: Yes - also useable as a ringing call alert indicator.
Personalized Ring Patterns: Yes - 8.
Headset Socket: Yes.
Embedded Applications:
Centralized call log and contact application, fully transparent between 9600 phones, 1408/1416/1608/1616 phones and one-X Portal for IP Office.
Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls). Please note that the Voice-dial feature of the 9600 phones on Communication is not available on IP Office.
Access to company directory and Visual Voice applications on IP Office.
External Applications: WML Application Interface
Upgradeable Firmware: Yes.
2 Adapter interface:
USB 1.1 adapter
SBM24 Module interface for up to 3 x SBM 32-button expansion modules (Note: If more than one button module is used, Power Class of phone needs to be switched to Power Class 3)
Color: Black.
Mounting: Desk or wall mountable with optional wall mount adapter.
Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese and Russian (English and 4 of the other languages at once in the phone).
Note: While it may be possible to download other languages onto the phone, this will not be applicable to any data sent by IP Office. If you switch the language to any not listed above, the display will show a mixed of the new language and the user’s default language on IP Office.

Requirements for IP interface :

Power Supply: IEEE 802.3af Power over Ethernet (PoE) or optional local power supply:  Power Class 2 for all models including GiG-E versions.
Codecs/audio: G.711, G.729a/b, G.726, Dynamic Jitter buffer, Echo Cancellation, Comfort Noise, Automatic Gain Control. Ready for future support of G.722 wideband codec.
QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN).
SNMP Support: Yes.
IP Address Assignment: Static or dynamic IP address assignment.
Ethernet Ports:
9640: Ethernet (10/100) line interface with a secondary 10/100 port for co-located laptop or PC with VLAN separation.
9630G/9640G: Gigabit Ethernet (10/100/1000) line interface with a secondary 10/100/1000 port for co-located laptop or PC with VLAN separation.
Support of optional integrated Gigabit Ethernet adapter using adapter interface.

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 29/12/2009