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Acquire Call

Feature

Takeover a call currently connected at another extension. This feature is also known as "Call Steal".

Benefit

Assist a colleague who indicates they want you to take the call.

Description

The Acquire Call function can be setup as a special short code or programmed against a button on an Avaya digital or IP phone with programmable buttons. Use of the feature is subject to IP Office intrusion control settings, the user acquiring the call must be set to be able to intrude and the user whose call is being acquired must be set to can be intruded. Acquire call works in two ways, invoked with or without a number:

Without a value in the number field

This allows a user to reclaim a call that was ringing on their phone but has now gone elsewhere, for example to Voicemail or Forward No Answer destination. The Intrude settings are not checked and the call can be reclaimed even if it has been answered.
If the last call to ring this User is no longer ringing or connected on the system, the feature will fail.

 

With a number, where the number is the telephone number of a user who currently has the call to be acquired.

If the user has a call ringing or waiting Acquire Call will act like the Call PickUp Extension short code and the user executing Acquire Call will be connected to the oldest ringing/waiting call.
If the User has a connected call with no call waiting and the Intrude settings of the two Users allow it, the call will be connected to the user executing the Acquire Call and the other user will be disconnected.
If the User does not have a call the feature will fail.

 

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(acquire_call.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 06/06/2009