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Call Appearance Buttons


Uses a programmable button on the Avaya digital and IP telephone to represent an incoming or outgoing call.
Separate buttons are used to represent each simultaneous call that the user can make or answer.
Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator.


Call appearances allow a single user to make, answer and switch between multiple calls by pressing the appropriate call appearance button for each call.


On Avaya IP Office digital and IP telephones that have programmable buttons, those buttons can be set as call appearance buttons through the IP Office Manager. The number of call appearance buttons set for a user determines the number of simultaneous calls they can make and answer.

Note that the use of call appearance buttons overrides IP Office call waiting features. It is only when all call appearances are in use that subsequent callers receive either busy tone, voicemail or follow a forward on busy action

When call appearance buttons are used, a minimum of three call appearance buttons is recommended where possible, although some phones are restricted to two call appearance buttons by the number or design of their programmable buttons.

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 06/06/2009