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Call Coverage

Feature

Allow unanswered calls to alert at other user extensions and be answered there before being forwarded or going to voicemail.

Benefit

Provide users the opportunity to answer colleague’s unanswered calls before they go to voicemail.

Description

When a user has an unanswered call ringing, after a configurable delay, the call will also start alerting on any call coverage buttons associated with the user on other extensions. The call can then be answered by pressing the call coverage button. If still unanswered the call is forward or goes to voicemail as normal.

The time a call rings before also alerting on any associated call coverage buttons can be adjusted for each user.

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(call_coverage.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 06/06/2009