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Call Recording

Where IP Office has VoiceMail Pro installed it is possible to record a call and save the recording to the user’s mailbox, a group mailbox or the voice recording library. For example, this is useful when a caller is going to give detailed information like an address or phone number and the caller will hear a warning message or tone that the call is being recorded in some countries. Where call recording is required for Quality Assurance, it is possible to set the IP Office system to automatically record a percentage of calls for later review.

Beginning with IP Office R4.0, any call (normal, conference, or intrusion) and any phone type (including IP) can be recorded.  Where "advice of recording" needs to be played, IP Office will ignore Voicemail port licensing if an insufficient number of voicemail channels have been licensed.

Note: for IP phones, a VCM channel will be required for the duration of the recording.

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(call_recording.htm)

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Last Modified: 26/06/2009