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Call Tagging

Feature

Display a text message on the user's phone, one-X Portal for IP Office or Phone Manager, when a call is presented to it.

 

Benefit

Provide additional information about the call.

 

Description

This feature is used to provide additional information about the call to the targeted user before they answer it. Call Tagging may be used when transferring a call from one-X Portal for IP Office, Phone Manager or Soft Console to give caller info if the user doing the transfer is not able to announce the call.

It is possible to add a tag to a call automatically using CTI and IP Office VoiceMail Pro. This is also possible based on an Incoming Call Route. On some telephones, displaying the Tag may mean that it is not possible to display the usual call source and target information.

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(call_tagging.htm)

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Last Modified: 23/06/2009