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Calls Gadget

Caller ID/Name Presentation

Caller ID is presented as standard (where provided) allowing users to see who's calling before answering. The caller's phone number and name (if known to IP Office) are clearly shown in the call status area.

The same information is also displayed should a second incoming call be presented, allowing users to easily switch between calls.

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Desktop PC Telephony Controls

one-X Portal for IP Office has telephony buttons in the call gadget that activate standard telephone functions such as Answer, Drop, Hold, Retrieve,  Record, Consult  and Transfer so that users don’t need to remember IP Office specific feature codes. These functions are context sensitive and appear depending on the status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be configured by the user.

Active calls can be easily parked by clicking on a park slot whilst displaying the active call. Four Call Park slots/zones, which can be shared between users and operators, or within a department on the same IP Office system, further add to the ease with which the entire call handling process is streamlined with one-X Portal for IP Office. Such parked calls can be retrieved either through one-X Portal for IP Office, Phone Manager, SoftConsole or a desktop phone. The call park slot names can be configured by the user.

Conferencing Controls

one-X Portal for IP Office allows the setting up of an ad-hoc conference call from calls on hold and/or the directory, or a meet-me conference. It is possible to configure the Conference ID of the user for meet-me conferences.

Once the conference is set up the conference originator will have the following functions:

mute/unmute a party/oneself
mute/unmute all
drop a party from the conference
hold the conference while others keep talking
record the conference

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(calls_gadget.htm)

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Last Modified: 29/12/2009