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Contact Center Features

Contact Centers have specific needs for reporting on how calls are handled and these are covered in a separate section of the Product Description. Basic handling of telephony requirements for a Call Center is a standard part of IP Office from Automatic Call Distribution (ACD) and Call Queuing to agents logging on and selecting the groups that they service.

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010

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Last Modified: 09/06/2008