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Directory Gadget


one-X Portal for IP Office can display several directories of names and associated telephone numbers.


Personal Directory
This is the user’s own directory of names and numbers. The user can associate multiple numbers (e.g. work, home, mobile, etc.) with a name and select which number to use when making a call. They can also edit and change the directory entries. The personal directory can contain up to 100 entries. The personal directory is common with the 1400, 1600 and 9600 Series phones (as well as T3 phones in selected EMEA countries).
The one-X Portal for IP Office user can add up to 4 additional tabs for personal directory contacts,
System Directory
This is the directory of names and numbers from the IP Office telephone system plus all the users and groups on the telephone system. These entries cannot be changed, but the user can copy a system directory entry into your personal directory and modify it.
External Directory
The system administrator can configure one-X Portal for IP Office to access one external directory (Active Directory / LDAP).

Searching the directories is easy: with the Personal Directory and the System Directory, as you enter a name or number in the box at the bottom of the tab, only matching directory entries will remain in view.

With the External Directory, you must enter a name or number to perform a search.

The user can make a call directly from the directory gadget by clicking on the number associated with the entry. If more than one number is available for this entry, they can choose which one to call.

User Status/Presence

For the directory entries of other IP Office users, one-X Portal for IP Office will indicate the status of the user at their work number. This status is available for users across an IP Office Small Community Network.

The status can be:






The normal state for a user when their extension is not in use.



The normal state for a user when their extension is on a call.

Do Not Disturb


The user has set Do Not Disturb .

Calls to them will go to voicemail if enabled or else get busy tone unless you are in the user's Do Not Disturb exception list .

Logged Out


The user has logged out from their phone. Calls to them will most likely go to voicemail if available.



This icon is used when the status is not known.

Presence within one-X Portal for IP Office allows the user to create sets of call redirection settings. Through the configuration tab the user can create different Presence entries and associate different rules to each such as forwarding to a different number or Do Not Disturb. In case of Do Not Disturb, the user can establish a list of numbers (DND exceptions) from whom the user wants to receive calls.

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010

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Last Modified: 29/12/2009