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Extended Personal Greetings

In INTUITY emulation mode, the VoiceMail Pro system has the ability to hold a number of greetings within each user’s mailbox that can be played to a caller. In addition to the standard mailbox greetings, the extended personal greetings provide the ability to present the caller with a greeting that reflects where the call has come from (internal or external) or why the called party is unable to take the call. A mailbox user can configure the responses played back to the caller, based upon the reason the caller was routed to the voicemail. The supported call states are:

The user is currently on a call and unable to accept a second call.
No Reply
The user is away from the desk and unable to take a call.
A greeting to be played to internal calls
The greeting to be played to external callers
Out Of Hours
The greeting played when a hunt group is operating 'out of hours'. Out of hours is defined with IP Office Manager and is only applicable to hunt group mailboxes.

A greeting can be recorded for each of the above conditions through the Telephone User Interface (TUI). If a recording is made for each condition, the order of play back to a caller will be:

1. Out of hours (Hunt group mailboxes only).
2. Internal/External greeting.
3. Busy/Engaged.
4. No reply.

A mailbox owner will need to record greetings against these conditions to deliver the greeting that they wish to present to a caller. one-X Portal for IP Office & Phone Manager Pro users can record and manage their voicemail greetings through the application GUI.

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 11/01/2010