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Hunt Group Broadcast Messages

With VoiceMail Pro, two modes of operation exist for the handling of hunt group messages.  The method used is configured for the group through the IP Office Manager.

Hunt group mode
Messages are stored in the hunt group mailbox and Message Waiting only informs those individuals configured for message waiting indication from that group. This is ideal for scenarios where only a few people such as a call center supervisor need to be initially aware of group messages. Any message waiting light lit by this is extinguished when the new hunt group message is accessed by a user. This is the default mode of operation.
Broadcast mode
Messages are not stored in the hunt group mailbox. Instead they are broadcast (copied and forwarded) to the individual mailboxes of the entire hunt group membership. This lights the individual messages waiting light of each user of the hunt group until they access their mailbox.

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18:15, 25 February 2010

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Last Modified: 06/06/2009