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Hunt Group Enable/Disable

Feature

The ability for a user to enable or suspend their membership of hunt groups.

 

Benefit

A user may need to temporarily join or leave individual hunt groups, for example to cover a peak of calls without changing the system programming.

 

Description

A team supervisor or administrator may not usually take calls for a team but at times of high traffic they may join the group to take calls and when the peak is over leave the group to resume their regular tasks. To use this feature the User must be configured as a member of the hunt group by the systems administrator, it is not possible for a user to arbitrarily join a hunt group that they have not been identified as a member of.

 

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(hunt_group_enable_disable.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 06/06/2009