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IP500

Scenario 1:

A three location US business working in property/building management would like to optimize their customer service and satisfaction and lower the costs. The work roles are:

30 building managers, 10 in each location partly at the customer site.
80 property maintenance associates, about 30 in each location mostly at the customer site.
1 manager
6 back office associates, two at each site
9 shared desks, 3 at each site for property maintenance associates
6 phones, 3 at each site in meeting and facility rooms
6 Fax machines, 2 at each location

All employees should be accessible at anytime under one number service.

Kit List

3 x IP500 V2 Control Unit
3 x IP500 Analog Phone 2 Card
3 x IP500 Universal PRI Trunk Card (with additional channel licenses to allow 16 active channels per site)
3 x IP500 VCM 32 Card
3 x Region specific power cord.
3 x IP500 V2 feature key System SD Card
6 x 1603 (for the meeting and facility rooms)
15 x 1608 (for the back office associates and shared desks)
30 x 1616 IP Phones (for the building managers)
1 x 9650 IP phones (for the manager)
3 x Voice Networking license (4 channels)
3 x 20 User Avaya IP Endpoint license
1 x Preferred Edition.
1 x Advanced Edition..
2 x 20 User Power license (for the building managers and the manager).
1 x 5 User Office Worker license (for the back office associates).
1 x 1 User Office Worker license (for the back office associates).
4 x 20 User Mobile Worker license (for the property maintenance associates).

Scenario 2:

A one location German business working in capital goods industry would like to optimize their communication and lower the costs. The work roles are:

3 account managers often on the road or on customer site but sometimes in their home office as well.
5 service technicians in the field
10 assembly operators in the manufacturing plant
3 managers
5 back office associates
2 shared desks for account managers and service technicians
3 phones in meeting room and facility room
2 Fax machines

All employees should be accessible at anytime under one number service.

Kit List

1 x IP500 V2 Control Unit
2 x IP500 V2 Combination Card with 2 BRI trunks
1 x Region specific power cord
1 x IP500 V2 feature key System SD Card (including Essential Edition / 2 Port embedded voice mail)
3 x 1603 (for the facility rooms)
12 x 1608 (for the assembly operators and shared desks)
5 x 1616 IP Phones (for the back office associates)
3 x 9620 IP Phones with VPN Software (for the account managers at home)
3 x 9650 IP phones (for the managers)
1 x 20 User Avaya IP Endpoint license
2 x 5 User Avaya IP Endpoint license
2 x 5 User Power license (for the account managers and service technicians)
1 x 5 User Office Worker license (for the back office associates)
1 x 5 User Mobile Worker license (for the Managers)

Scenario 3:

A lawyer’s office has the need of a new communication solution to lower costs and speed up customer service. The work roles are:

3 lawyers
6 administrators
1 meeting room
2 Fax machines

All employees should be accessible at anytime under one number service.

Kit List

1 x IP500 V2 Control Unit
2 x IP500 V2 Combination Card with 2 BRI trunks
1 x Region specific power cord
1 x IP500 V2 feature key System SD Card (including Essential Edition / 2 Port embedded voice mail)
1 x 1403 (for the meeting room)
6 x 1416 (for the administrators)
3 x 9650 IP phones (for the lawyers)
3 x 1 User Avaya IP Endpoint license
3 x 1 User Power license (for the lawyers)
1 x 5 User Office Worker license (for the administrators)
1 x 1 User Office Worker license (for the administrators)

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010
(ip_office_500.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 25/01/2010