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IP Office Manager

This application is IP Office's main configuration tool. Using a Windows Graphical User Interface, Manager provides an intuitive interface for installation, configuration and subsequent moves and changes. As with all IP Office applications, the Manager is multi-lingual and coupled with the ability to use the application both locally and remotely, it is possible for an administrator to manage any of their IP Offices from any country using their local language preference. Access to each IP Office is protected by passwords and definable user rights. This allows Manager to operate according to the individual administrator’s level of expertise.

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The IP Office Manager operates on a local copy of the IP Office configuration file. Configurations are prepared and reviewed 'off line' before committing to the IP Office. This has the benefit of ensuring a backup copy of the system configuration is always available for disaster recovery.

IP Office has a built-in audit trail that tracks changes to the system configuration, and who has made them. Manager can display the audit trail to assist with problem resolution. The Audit trail records the last 15 changes in the configuration and records the following elements:

Configuration Changed - For configuration changes, the log will report at a high level on all configuration categories (users, hunt group...) that have been changed.
Configuration Erased
Configuration merged
Reboot – user instigated reboot.
Upgrade
Cold Start
Warm Start
Write at HH:MM – This is when the administrator saved the configuration via the schedule option
Write with Immediate Reboot
Write with Reboot When Free

audit trail

Manager is also used for maintenance functions such as:

Upgrade to the IP Office system software.
Systems running 2.1 or later have the added benefit of being able to send software over an IP network link to a system and have it validated before committing to the upgrade
IP Office Manager Release 6 is backwards compatible with systems from release 2.1 onwards to allow a single management application.
Importing and Exporting IP Office configuration information in ACSII-CSV files. Manager will create files for the following data
Configuration.csv which is a complete list of items as per Manager 5.1 and earlier
Directory.csv containing fields NAME, NUMBER
HuntGroup.csv containing fields HUNT GROUP NAME, HUNT GROUP EXTENSION, GROUP, HUNT, ROTARY, IDLE, QUEUING, VOICEMAIL, BROADCAST MESSAGES, EMAIL ADDRESS
License.csv is import only containing fields LICENCE OPTION, LICENCE KEY
ShortCode.csv containing fields SHORT CODE, TELEPHONE NUMBER, FEATURE NAME
User.csv containing fields NAME, EXTENSION NUMBER, USER RIGHT, EMAIL ADDRESS
User templates for rapid programming and user rights for setting up user access levels

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010
(ipofficemanager2.htm)

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Last Modified: 11/01/2010