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Licenses

Many solutions, applications and features on IP Office systems are licensed and only operate when a valid license is detected. This includes features within IP Office applications running on PCs connected to the IP Office system.

Licenses are 32 character strings derived from a unique serial number for the IP Office system which will be using the license. The unique serial number is taken from the Feature Key device fitted to the IP Office system.

IP500 Smart Card Feature Key
For IP500 IP Office control units, the serial number is based on the Smart Card Feature Key fitted to the control unit. A Smart Card Feature key is mandatory on all IP500 control units for correct operation of the unit regardless of whether the unit is using any licenses.
IP500 V2 SD Card Feature Key
For IP500 V2 control units, the serial number is based on the System SD Card Feature Key fitted to the control unit. A System SD Card Feature key is mandatory on all IP500 V2 control units for correct operation of the unit regardless of whether the unit is using any licenses.
 
There are three types of System SD card available, which defines the default operating mode:
System SD CARD A-LAW
System SD CARD MU-LAW
System SD CARD PARTNER

 

For licensing each IP Office control unit must have its own Feature Key and licenses. The Feature Key associated with one IP Office system cannot be used to validate the licenses of another IP Office system.

Since licenses are based on the serial number of the Feature Key, they cannot be moved between systems with different Feature Keys. If a Feature Key is lost the license will become invalid. If it is necessary to exchange a Feature Key due damage or upgrade then the existing key and licenses can be exchanged (license swap) through the Avaya Direct International (ADI) website (https://adi.avaya.com). Please contact your Avaya Distributor or Avaya Channel Account Manager (CAM) for more information.

Some licenses enable a number of ports, channels or users. Depending on the particular license, each supported instance may be consumed either when it is configured for use or alternatively when it is actually being used. When no further instances of a license are available, further use of the licensed feature is not allowed.

Typically for port, channel and user licenses, multiple licenses can be added to give a higher number of supported ports, channels or users. However licenses above the capacity supported by the particular IP Office control unit will not work.

The following sections detail the current individual IP Office licenses. The actual licenses are indicated by a icon_license icon and the following information:

icon_license License Name in IP Office Configuration: Avaya orderable part name (Material Code)
License description.

 

IP Office Upgrade License

From Release 6 onwards IP Office needs a valid Release Entitlement to run. For new IP500 V2 systems the Release Entitlement will be free of charge delivered with the SD Card. To upgrade an older IP Office system to Release 6 an Upgrade license is required.

Upgrading from R5 or earlier to Release 6 up to 32 users: IPO LIC UPG R6.0 SML (229421)
Single control unit with no external expansion modules.
Upgrading from R5 or earlier to Release 6 more than 32 users: IPO LIC UPG R6.0 (229420)
Allows any Release from 6.x to 10.x inclusive to run: IPO LIC UPG R6 TO R10 (229422)

 

IP Office Group Collaboration Licenses

IP Office Preferred Edition

The following license is supported on all current IP Office control units.

Preferred Edition: IPO LIC PREFRD (VM PRO) RFA LIC:DS (171991)
In particular, this license enables:
advanced messaging
multi-level automated attendant
secure meet-me conferencing
call recording
conditional call routing
Text to Speech (TTS) for e-mail reading for users with appropriate User profiles
queue announcements

This system license enables VoiceMail Pro and provides the initial 4 ports. If additional voicemail ports are required, the appropriate licenses can be purchased at time of initial purchase or later (see "Additional Messaging Ports licenses" section below).

IP Office Preferred Edition Messaging (VoiceMail Pro) is a messaging server application that runs on a Windows server PC. It is enabled through the Preferred Edition license (see above). Messaging services to multiple IP Offices can be supported when they are connected in an IP Office Small Community Network (SCN). In this centralized voicemail scenario, only the central IP Office requires the Preferred Edition license. The other IP Offices within the network do not require a Preferred Edition license. However, from Release 6 onwards due to load balancing, capacity increase and resilience reasons it is possible to have more than one Preferred Edition License in the SCN.

By default Preferred Edition provides standard voicemail mailbox functions to all IP Office users and hunt groups plus support for call recording and call waiting announcements to callers. A range of additional features can be enabled by further licenses.

Additional Messaging Ports Licenses
The Preferred Edition license includes support for 4 messaging ports. The total number of messaging ports supported can be increased by adding combinations of the following licenses, up to the maximum supported by the particular IP Office control unit (IP406 V2 = 20, IP412 = 30, IP500/IP500 V2 = 40).
Additional Messaging (2 Ports): IPO LIC VM PRO RFA 2 LIC:CU (174459)
Additional Messaging (4 Ports): IPO LIC VM PRO RFA 4 LIC:CU (174460)
Additional Messaging (8 Ports): IPO LIC VM PRO RFA 8 LIC:CU (174461)
Additional Messaging Pro (16 Ports): IPO LIC VM PRO RFA 16 LIC:CU (174462)
Messaging Feature Licenses
The Advanced Edition license provides Customer Call Reporter, ContactStore Call Recording Library, Interactive Voice Response (IVR), Visual Basic scripting and generic Text-To-Speech (TTS). The following licenses enable specific Messaging features beyond those already provided with Advanced Edition. These additional licenses all require the Preferred Edition (Voicemail Pro) license as a pre-requisite.
UMS Web Services Licenses (also enabled by the “Teleworker” and "Power User" licenses)
UMS (Unified Messaging Server) allows users to access the messages in their Voicemail Pro mailbox via either a web browser (requires IIS on the Voicemail Pro server), using a IMAP compatible email application or using Microsoft Exchange Server 2007 message store. The total number of users supported is set by adding combinations of the following licenses. Note that a license is consumed for each user configured for UMS access.
UMS Web Services - 1 User License: IPO LIC VMPRO UMS 1 USER (217880)
UMS Web Services - 5 User License: IPO LIC VMPRO UMS 5 USER (217881)
UMS Web Services - 20 User License: IPO LIC VMPRO UMS 20 USER (217883)
Messaging Recordings Administrators License: IPO LIC CONTACTSTORE RFA LIC:DS (187166) (also included in the "Advanced Edition" license)
As standard, Preferred Edition supports automatic and or manual call recording to specified mailboxes. Also provided as part of Advanced Edition, this license allows Preferred Edition to use a 3rd-party application to support the storage and administration of call recordings. Currently the supported application for this is ContactStore for IP Office. When used manual and or automatic records calls can be routed (along with the call details) to the ContactStore applications database for storage and retrieval when required.
Text to Speech (TTS) Licenses
TTS can be used within customized voicemail call flows to speak information to callers rather than having to record prompts for the call flow or speak results of IVR queries. Two options are supported for TTS operation:
As part of the Advanced Edition, that enables the use of the default Text-To-Speech (TTS) speech engine supplied as part of Windows operating system or any other SAPI compliant speech engine. This allows the creation of automated call flows that speak results of IVR queries. Eight (8) licenses are provided with the Advanced Edition system license.
Messaging TTS (ScanSoft) License: IPO LIC AVAYA TTS RFA 1 LIC:CU (182299)
This license enables the use of the TTS speech engines supplied as part of the IP Office Voicemail Pro software set. Multiple licenses can combined for the number of simultaneous uses of TTS required up to the number of voicemail channels licensed.
Networked Messaging License: IPO LIC NTWKD MSGING RFA LIC:DS (182297)
Voicemail Pro Networked Messaging (VPNM) can be used between separate IP Office systems, each with their own Voicemail Pro server, to exchange messages left for different mailboxes. This option is not supported within a Small Community Network (SCN) but can be used between separate SCN networks.

IP Office Advanced Edition (Release 6 onwards)

Advanced Edition: IPO LIC R6 ADV EDITION RFA LIC:DS (229424)
In particular, this license enables:
IP Office Customer Call Reporting (CCR),
ContactStore Call Recording Library
Interactive Voice Response (IVR) with external databases
Visual Basic Scripting
8 ports of Text-to-Speech (TTS) to allow database queries using IVR to be read over the phone.
The Advanced Edition needs a valid Preferred Edition license as a pre-requisite to run.

Essential Edition Additional Voicemail Ports License (IP500 V2 only)

Essential Edition provides embedded messaging does not require the presence of a license. However, from Release 6 onwards each IP500 V2 system supports Essential Edition by default with 2 ports of voicemail enabled. This can be expanded up to 6 channels through licenses in steps of two.

Additional Embedded Messaging (2 Ports): IPO LIC R6 ESSNTL EDITION ADD 2 (229423)

 

IP Office User Profile Licenses

The following chart shows an overview of the functions of each User Profile.

User Profile

Functionality Enabled

 

Mailbox

Mobility

one-X Portal for IP Office

Softphone

Unified Messaging

Text-to-Speech (Generic) for email reading

Soft Console

CCR Agent

CCR Supervisor

Basic User

tick

 

 

 

 

 

 

 

 

Teleworker

tick

 

tick

 

 

 

 

 

 

Office Worker

tick

 

tick

 

tick

 

 

 

 

Mobile User

tick

tick

 

 

 

tick

 

 

 

Power User

tick

tick

tick

tick

tick

tick

 

 

 

Add ons

 

 

 

 

 

 

 

 

 

Receptionist

 

 

 

 

 

 

tick

 

 

Customer Service Agent

 

 

 

 

 

 

 

tick

 

Customer Service Supervisor

 

 

 

 

 

 

 

 

tick

 

Basic User

This functionality would be suitable for common areas (e.g. meeting rooms) or users with less communication needs. A basic user has all basic core functions enabled, including mailbox and VPN phone usage. This is the default functionality for users on the system when no licenses are applied.

Mobile Worker

This User Profile is targeted at users with mobile devices and no internet connection to the office, e.g. field sales and service staff who are often on the road. They are provided with functions such as one number access and call control as if "in the office", enabling them to never miss a call.

The Mobile Worker license enables a user to be configured to use the IP Office Mobility features. Those features include Mobile Twinning, Mobile Call Control (IP500 only), one-X Mobile Client (IP500 only) and use of Text to Speech (TTS) for listening to your emails remotely. The license instances are consumed by a user being configured for any mobility feature.

Release 5 only

Mobile Worker License - 1 User: IPO LIC MOBILE WORKER RFA 1 (195569)
Mobile Worker License - 5 Users: IPO LIC MOBILE WORKER RFA 5 (195570)
Mobile Worker License - 20 Users: IPO LIC MOBILE WORKER RFA 20 (195572)

Release 6 onwards

Mobile Worker License - 1 User: IPO LIC R6 MOBILE WORKER 1 (229434)
Mobile Worker License - 5 Users: IPO LIC R6 MOBILE WORKER 5 (229435)
Mobile Worker License - 20 Users: IPO LIC R6 MOBILE WORKER 20 (229436)

Office Worker

This User Profile is targeted at users who are working in the office. In conjunction with a wired or wireless Avaya Phone, they are provided with functions to control their communication with a PC e.g. control audio conferences or enabling them to control the voicemails with an e-mail client (this requires Preferred Edition).

The Office Worker license enables a user to use Unified Messaging Service (UMS) and one-X Portal for IP Office (without Telecommuter functionality). The license instances are consumed for each user being configured.

Office Worker License - 1 User: IPO LIC R6 OFF WORKER RFA 1 (229438)
Office Worker License - 5 Users: IPO LIC R6 OFF WORKER RFA 5 (229439)
Office Worker License - 20 Users: IPO LIC R6 OFF WORKER RFA 20 (229440)

Teleworker

This User Profile is targeted at users who are working from home (or elsewhere) with Internet connection to the office. They are provided with the ability to leverage the PSTN/ISDN via Telecommuter mode, without incurring any remote phone charges. Alternatively the new IP Office Softphone can be used if the quality of service of the local internet connection is adequate.

The Teleworker license enables a user to use one-X Portal for IP Office and the IP Office Video Softphone. UMS functionality for voicemail/email integration is also enabled, providing synchronization with any IMAP e-mail client (this requires Preferred Edition). The license instances are consumed for each user being configured.

Release 6 onwards

Teleworker License - 1 User: IPO LIC R6 TELEWORKER 1 (229430)
Teleworker License - 5 Users: IPO LIC R6 TELEWORKER 5 (229431)
Teleworker License - 20 Users: IPO LIC R6 TELEWORKER 20 (229432)

Power User

This User Profile is targeted at key knowledge workers with the need for both Mobile Worker and Teleworker functionality.

The Power User license enables a user to use one-X Portal for IP Office, Softphone, all Mobility features and Unified Messaging Service (UMS). The license instances are consumed for each user being configured.

Release 6 onwards

Power User License - 1 User: IPO LIC R6 PWR USER 1 (229426)
Power User License - 5 Users: IPO LIC R6 PWR USER 5 (229427)
Power User License - 20 Users: IPO LIC R6 PWR USER 20 (229428)

Receptionist

This User profile is targeted at operators/receptionists and provides a visual PC interface for call handling and management for multiple sites. Up to 4 of these users are supported on each site.

The Receptionist license enables a user to use IP Office SoftConsole. This is a Windows PC application intended for receptionists and operators. Up to 4 SoftConsoles can be licensed on a single IP Office system.

Receptionist User License: IPO LIC RECEPTIONIST RFA LIC:CU (171987)
Enables the 1st instance and subsequent instances of the PC-based operator console. Additional licenses can be added for up to 4 SoftConsoles running at any time.

Customer Service Agent

This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent license enables a user to use IP Office Customer Call Reporter. It provides them with a web browser interface to view key statistics in real-time and also allows supervisor to track their performance with IP Office Customer Call Reporter. Up to 150 agents can be licensed on IP Office Customer Call Reporter.

Customer Service Agent License - 1 User: IPO LIC CUSTMR SVC AGT RFA 1 (217650)
Customer Service Agent License - 5 Users: IPO LIC CUSTMR SVC AGT RFA 5 (217651)
Customer Service Agent License - 20 Users: IPO LIC CUSTMR SVC AGT RFA 20 (217653)

Customer Service Supervisor

This User Profile enables service supervisors to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.

Customer Service Supervisor License - 1 User: IPO LIC R6 CUSTMR SVC SPV 1 (229442) à Release 6 onwards

CCC to CCR Migration

This upgrade license will convert ALL Compact Contact Center (CCC) licenses to Customer Call Reporter (CCR). This includes all supervisors and agents.

CCC to CCR Upgrade License: IPO LIC CUSTMR CUSTMR CALL REPORTER UPG LIC (217658)

Phone Manager Licenses

IP Office Phone Manager is a legacy Windows PC application that allows IP Office users to control their telephone through their PC. An optional IP Softphone is also available with additional licensing. In Release 6, it is recommended to use one-X Portal for IP Office and the new IP Office Softphone (using Teleworker or Power User licenses) instead of Phone Manager Pro.

Phone Manager Pro License
These licenses control how many users configured for Phone Manager Pro can simultaneously run Phone Manager in that mode. Multiple licenses can be combined.
Phone Manager Pro (per seat) - 1 User: IPO LIC PMGR PRO RFA 1 LIC:CU (177468)
Phone Manager Softphone Licenses
These licenses control how many users configured for Phone Manager Pro PC Softphone can simultaneously run Phone Manager in that mode. Note that running Phone Manager in this mode also requires and consumes a Phone Manager Pro license for each user.
Phone Manager Softphone (per seat) - 1 User: IPO LIC PMGR SFTPHN RFA 1 LIC:CU (174462)

 

IP Office 500 System Licenses

The following licenses are used to enable features for systems based on the IP500 and IP500 V2 control units.

IP500 Universal PRI Additional Channel Licenses
The IP500 PRI Universal trunk card (IP500 PRI-U) is available in 1 or 2 port variants, each port supporting a single PRI trunk connection. Through the IP Office configuration the ports can be switched between supporting E1, E1R2 or T1 line types as required for the trunk being connected. Each port supports 8 B-channels ("Bearer") which do not need to be licensed. If additional B-channels are required, they must be licensed through the addition of the licenses below. Multiple licenses can be added to achieve the total number of channels required. D-channels are not subject to licensing. The licenses are consumed by those channels which are configured as being 'in service', in order of the installed IP500 PRI-U cards.
IP500 Universal PRI Additional E1 Channels Licenses
These licenses are used to enable additional E1 B-channels for IP500 PRI-U cards configured for E1 operation. Each port can support up to 30 B-channels in this mode.
IP500 Universal PRI Additional Channels - 2 E1 Channels License: IPO LIC IP500 E1 ADD 2CH (215183)
IP500 Universal PRI Additional Channels - 8 E1 Channels License: IPO LIC IP500 E1 ADD 8CH (215184)
IP500 Universal PRI Additional Channels - 22 E1 Channels License: IPO LIC IP500 E1 ADD 22CH (215185)
IP500 Universal PRI Additional E1R2 Channel Licenses
These licenses are used to enable additional E1R2 B-channels for IP500 PRI-U cards configured for E1R2 operation. Each port can support up to 30 B-channels in this mode.
IP500 Universal PRI Additional Channels - 2 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 2CH (215186)
IP500 Universal PRI Additional Channels - 8 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 8CH (215187)
IP500 Universal PRI Additional Channels - 22 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 22CH (215188)
IP500 Universal PRI Additional T1 Channel Licenses
These licenses are used to enable additional T1 B-channels for IP500 PRI-U cards configured for T1 PRI or T1 robbed-bit operation. Each port can support up to 23 B-channels (T1 PRI) or 24 B-channels (T1 robbed bit) in these mode.
IP500 Universal PRI Additional Channels - 2 T1 Channels License: IPO LIC IP500 T1 ADD 2CH (215180)
IP500 Universal PRI Additional Channels - 8 T1 Channels License: IPO LIC IP500 T1 ADD 8CH (215181)
IP500 Universal PRI Additional Channels - 32 T1 Channels License: IPO LIC IP500 T1 ADD 32CH (215182)
IP500 Voice Compression Module Licenses
The Voice Compression Module (Channel) Licenses are not needed with Release 6 but still needed with Release 5. When upgrading a system from Release 5 to Release 6 each available VCM Channel will be automatically converted into 3 Avaya IP Endpoint licenses. E.g. If a customer has a VCM32 Module which enables 4 VCM channels plus a 8 Channel License, then this will be converted into 36 Avaya IP Endpoint licenses.
 
Up to 2 IP500 VCM cards can be fitted into an IP500 control unit. The card is available in two variants, supporting up to 32 or 64 VCM channels. Each card provides 4 VCM channels that do not need to be licensed. Additional VCM channels up to the maximum capacity of the cards fitted can be enabled by the addition of the licenses below. Multiple licenses can be added to achieve the total number of channels required. Note that the maximum achievable number of channels is also affected by the codec being used. The following are not needed for Release 6, but if present will automatically be converted into derived Avaya IP Phone licenses at the rate of 3 phone licenses per VCM channel.
IP500 VCM Channels - 4 Channels License: IPO LIC IP500 VCM LIC 4 CH (202961) removed for Release 6
IP500 VCM Channels - 8 Channels License: IPO LIC IP500 VCM LIC 8 CH (202962) removed for Release 6
IP500 VCM Channels - 16 Channels License: IPO LIC IP500 VCM LIC 16 CH (202963) removed for Release 6
IP500 VCM Channels - 28 Channels License: IPO LIC IP500 VCM LIC 28 CH (202964) removed for Release 6
IP500 VCM Channels - 60 Channels License: IPO LIC IP500 VCM LIC 60 CH (202965) removed for Release 6
IP500 Voice Networking Licenses
The use of private voice networking trunks between IP500 control units and other systems requires voice networking channel licenses within the IP500. This applies to H323 IP trunks configured on the IP500 including IP trunks being used for an IP Office Small Community Network (SCN). A voice networking license is also required for the use of trunks configured to for QSIG operation. On H323 IP trunk, a license instance is consumed for each simultaneous outgoing call (incoming calls do NOT consume a license). On QSIG trunk, the number of calls is limited by the trunk type rather than available licenses.
IP500 Voice Networking (Additional Channels) License: IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU (205650)
This license enables 4 voice networking channels including the Advanced Networking features (distributed groups and hot-desking across Small Community Network). Additional licenses can be added to achieve the number of voice networking channels required.

SIP Trunk Channel Licenses

These licenses are used to enable channels on SIP trunks added to the IP Office system. When a channel is used it requires a license. Multiple licenses can be combined for the total number of channels required. Note that SIP calls will require VCM channels during call setup and may require VCM channels during the call.

SIP Trunk Channels - 1 Channel: IPO LIC SIP TRNK RFA 1 (202967)
SIP Trunk Channels - 5 Channels: IPO LIC SIP TRNK RFA 5 (202968)
SIP Trunk Channels - 10 Channels: IPO LIC SIP TRNK RFA 10 (202969)
SIP Trunk Channels - 20 Channels: IPO LIC SIP TRNK RFA 20 (202970)

IP Endpoint Licenses

With Release 6 all IP endpoints (Avaya IP endpoints as well as 3rd party IP endpoints) will require an endpoint license. There are two different types of licenses available

Avaya IP Endpoint License – required for all Avaya Endpoints such as 1600, 5600, 9600 and DECT 3720/25.
3rd Party IP Endpoint License – this is a renaming of the IP End Point License and is required for all 3rd party SIP and H.323 endpoints.
For each IP500 VCM32 and IP500 VCM64 card installed in the system, the 4 unlicensed VCM channels previously provided by each card are converted to allow unlicensed support of 12 Avaya IP phones.
Avaya IP Endpoint Licenses
All Avaya IP phones (including DECT and Wi-Fi phones) require an Avaya IP Endpoint license and will consume one instance of that license. Note this does not apply to the Avaya IP Office Softphone.
Avaya IP Endpoint License - 1 Phone: IPO LIC R6 AV IP ENDPOINT 1 LIC:CU (229444)
Avaya IP Endpoint License - 5 Phones: IPO LIC R6 AV IP ENDPOINT 5 LIC:CU (229445)
Avaya IP Endpoint License - 20 Phones: IPO LIC R6 AV IP ENDPOINT 20 LIC:CU (229447)
3rd Party IP Endpoint Licenses
Non-Avaya IP phones (SIP or H.323 devices) require a 3rd Party IP Endpoint license to register to IP Office and will consume one instance of that license. Note that Avaya cannot guarantee operation beyond making and receiving calls.
IP Endpoint License - 1 Phone: IPO LIC IP40 IP ENDPOINT RFA 1 LIC:CU (174956)
IP Endpoint License - 5 Phones: IPO LIC IP ENDPOINT RFA 5 LIC:CU (174957)
IP Endpoint License - 20 Phones: IPO LIC IP ENDPOINT RFA 20 LIC:CU (174959)

 

Other System Licenses

IPSec Tunneling License: IPO LIC IPSEC VPN RFA LIC:DS (182301)
IP Office control units can be configured to support VPN tunnels using IPSec and or L2TP. While L2TP tunnels can be configured without requiring a license, the use of IPSec tunnels requires this license. Note that IP Office VPN tunnels are not suitable terminating VPN links for Avaya VPNremote client phones.
Centralized Intuity Audix Voicemail License: IPO LIC ACM CENTRAL VM LIC:DS (177467)
Enables the use of a centralized Intuity Audix or Modular Messaging system for the IP Office voicemail server.
CTI TAPI Licenses
The IP Office TAPI software can be run in two modes; 1st party or 3rd party. 1st Party mode does not require a license and allows individual users to control their phone using a TAPI compliant application on their PC. 3rd Party mode requires licenses and allows a TAPI application to control calls for any users on the IP Office.
CTI Link Pro License: IPO LIC CTI RFA LIC:DS (171988)
This license allows the IP Office TAPI software to be run in 3rd party mode. A license is required for each server configured to run the IP Office TAPI software in 3rd party mode.
WAVE User License: IPO LIC TAPI WAV RFA 4 LIC:CU (177466)
Applications accessing the IP Office TAPI software in 3rd party mode can also be used to stream WAV files to users. This license allows streaming to up to 4 users at any time. Multiple licenses can be combined for a higher number of user up to the maximum supported by the IP Office control unit; IP406 V2 = 20, IP412 = 30, IP500 = 40.

Trial Licenses

The following trial licenses can be requested. Each is valid for 60 days from the date of issue and can only be issued once for a particular IP Office Feature Key serial number. Apart from that restriction the trial license works the same as a full license.

Preferred Edition: IPO LIC PREFERRED (VM PRO) TRIAL RFA LIC:DS (189782).
Advanced Edition: IPO LIC R6 ADV EDITION TRIAL LIC:DS (229425) à Release 6 onwards.
Power User (Users): IPO LIC R6 PWR USER 5 TRIAL LIC:CU (229429) à Release 6 onwards.
Customer Service Agent: IPO LIC CUSTMR SVC AGT RFA TRIAL 5 (227053).
Customer Service Supervisor: IPO LIC R6 CUSTMR SVC SPV 1 TRIAL (229449) à Release 6 onwards.
Teleworker (Users): IPO LIC R6 TELEWORKER 5 TRIAL:CU (229433) à Release 6 onwards.
Mobile Worker (Users): IPO LIC R6 MOBILE WORKER 5 TRIAL CU (229437) à Release 6 onwards.
Office Worker (Users): IPO LIC R6 OFF WORKER 5 TRIAL CU (229441) à Release 6 onwards.
Receptionist (Users): IPO LIC RECEPTIONIST RFA 1 TRIAL LIC:CU (189783).
VMPro Networked Messaging: IPO LIC NTWKD MSGING TRIAL RFA LIC:DS (189776).
VMPro TTS (ScanSoft): IPO LIC AVAYA TTS TRIAL RFA 1 LIC:CU (189778).
Audix Voicemail: IPO LIC ACM CENTRAL VM TRIAL LIC:DS (189786).
IPSec Tunneling: IPO LIC IPSec VPN RFA TRIAL LIC:DS (189806).
SIP Trunk Channels: IPO LIC SIP TRUNKING TRIAL RFA 5 (205820).
IP500 Voice Networking: IPO LIC IP500 VCE NTWK ADD 4 TRIAL (205823).
Avaya IP End Points: IPO LIC R6 AV IP ENDPOINT 5 TRIAL (229449) à Release 6 onwards.
Third-Party IP End Points: IPO LIC IP ENDPOINT RFA 5 TRIAL (227040).

 

Licensing Examples

Some features require a combination of licenses.

 

Example 1: IP500 Small Community Network

 

Each IP500

Required Licenses

IP500 Voice Networking (4 Channels).

Optional Licenses

IP500 Voice Networking (Additional Channels).

 

Example 2: Messaging in an IP500 Small Community Network

 

Central IP500

Remote IP500

Required Licenses

IP500 Voice Networking (4 Channels).
Preferred Edition (Messaging 4 Ports).
IP500 Voice Networking (4 Channels).

Optional Licenses

IP500 Voice Networking (Additional Channels).
Additional Messaging (ports).
IP500 Voice Networking (Additional Channels).
Preferred Edition (Messaging 4 Ports).
Additional Messaging (ports).

 

Example 3: ContactStore Recording Library in an IP500 Small Community Network

 

Central IP500

Remote IP500

Required Licenses

IP500 Voice Networking (4 Channels).
Preferred Edition (Messaging 4 Ports).
Advanced Edition or Messaging Recordings Administrator.
IP500 Voice Networking (4 Channels).
Advanced Edition or Messaging Recordings Administrator.

Optional Licenses

IP500 Voice Networking (Additional Channels).
Additional Messaging (ports).
IP500 Voice Networking (Additional Channels).
Preferred Edition (Messaging 4 Ports).
Additional Messaging (ports).

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010
(licenses.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 25/02/2010