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On-Site Mobility

IP Office offers different solution for users working mainly at the business campus but with the need to be accessible all over the site.

Avaya On-Site Wireless Phone Solutions

Avaya IP Office Wireless Solutions include DECT and Wi-Fi based wireless IP phones. These are solutions employees can use every day to work more effectively and be more responsive to customers - all while increasing revenues and keeping communication costs firmly under control. Also, Avaya IP Office Mobility Solutions integrate seamlessly with IP Office, enhancing each customer’s investment. IP Office's in-building Mobility Solutions improve communication with staff who, because of the function they perform, are mobile within the workplace. Using wireless technology, such individuals may be instantly contactable, with many obvious benefits:

The wireless telephone is carried in the pocket, so users are not tied to the desk in order to remain in contact.
Users may be contacted instantly to ensure fast, accurate decision making and immediate response to problems through planned radio coverage with no blind spots.
Once installed the solutions do not incur additional cost like mobile phones would do, allowing a tight budget control.

Wireless Solutions

IP Office supports the following wireless solutions:

DECT R4, the new DECT based solution for IP Office. Running in a separate, reserved frequency range, this solution provides best in class voice quality and is totally interference free from other radio equipment. Details on this solution portfolio can be found in the chapter "Telephones" of this document.
Avaya VoIP Wi-Fi Solution, leveraging the Wi-Fi data network, allow a single infrastructure for both voice and data traffic. Leveraging an existing, voice ready Wi-Fi network allows a cost efficient deployment of a converged wireless data and voice infrastructure using the 802.11a, b and g standard. The solution is offered worldwide in selected countries including North America, EU countries and selected others. For details on this solution please refer to the chapter "Telephones" of this document.

Remote Solutions

IP Office supports the following VPN remote phone solutions:

VPN phone client on 4610SW, 4621SW, 5610SW, 5621SW and 9600 Series IP phones offered worldwide.

For further details about IP Office On-Site Mobility solutions please refer to the chapter Telephones of this document.

Twinning

Twinning allows a primary extension and a secondary number (internal extension or external number) to operate together as a single telephone, when a call is presented to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring.

The following types of calls are eligible for twinning:

Internal Twinning

Mobile (external) Twinning

Any internal call on a Call Appearance button

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Internal or external calls transferred to the extension

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Direct Dial calls to that extension

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Hunt group calls

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Calls forwarded from another extension

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Line Appearance calls (configurable)

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cross

Bridged Appearance calls (configurable)

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Coverage calls (configurable)

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Automatic Intercom calls

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Returning transferred, held or park calls

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Callback calls from the system (Transfer and Park Return)

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Paging calls

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Follow Me calls

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*Requires IP500 BRI, PRI or SIP trunks and Mobile Call Control to be enabled for that user.

Internal Twinning

basic user office user teleworker user mobility user power user

This is typically used in scenarios like workshops or warehouses where team supervisors may have a desk with a fixed phone but also have a wireless extension (e.g. DECT). When a call is made from either twinned phone, the call will appear to have come from the primary phone (when the secondary is an extension on the IP Office system). Other users of the system need not know that the supervisor has two different phones. The supervisor’s Coverage Timer and No Answer Time are started for the call and if the call is not answered within that time, the call will be delivered to available coverage buttons (if applicable) and then Voicemail (if applicable).

The following features are supported with internal twinning

Follow Me To
Follow Me Here
Forwarding
Do Not Disturb (inc exceptions)
Context less hunt group actions: Membership / Service Status / Fallback Group configuration
Voicemail On / Off / Access
Call Log (Central Call Log for T3 and 1400/1600/9600 phones only)
Redial (Central Call Log for T3 and 1400/1600/9600 phones only)
Personal Directory Entries (for T3 and 1400/1600/9600 phones only)

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010
(on_site_mobility.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 25/01/2010