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Outbound Call Handling Features

Every business needs to make calls, but depending on the type of business these calls may need to be treated in a special way, such as recorded against a project or client through the use of Account Codes. A business may have several sites linked via a private network but certain users, like customer services agents, may need to be able to call colleagues in other offices even when the network is busy, while other users can wait for a line to come free, Least Cost Routes can automatically translate the internal number to a direct dial call over the public network while other users wait.

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(outbound_calls.htm)

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Last Modified: 09/06/2008