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PC Specification

Server Applications Dependencies

Applications

Minimum PC Resources

Intel Pentium

Intel Celeron

AMD

Notes

VoiceMail Pro

Standalone

256MB RAM

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

To avoid replacing the server when adding new applications we recommend that a Pentium 4 2.8GHz (or equivalent) is used when possible

VoiceMail Pro +

IMS

Campaign Manager

512MB RAM

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

 

VoiceMail Pro +

IVR

TTS

512MB RAM

Min 20GB drive

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

If the database being queried is located on the VM Pro server the query speed of the database will be affected by the amount of memory available.  Please take into account the memory requirements of the database being queried.

VoiceMail Pro  + ContactStore

512MB RAM

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

 

VoiceMail Pro +

Compact Contact Center V5

512MB RAM

Min10GB drive

Pentium 4 2.8GHz clock speed

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

VM Pro and CCC can be run on the same server up to a maximum of 25 agents, 8 ports of VM Pro.

Customer Call Reporter

2GB RAM

D945 Dual Core

Not tested

AMD Athlon 64 4000+

Also requires MS-SQL 2005.

Compact Contact Center Standalone

512MB RAM

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

 

one-X Portal for IP Office

2GB RAM
10GB free disk space

D945 Dual Core

Not tested

AMD Athlon 64 4000+

 

Delta Server (SMDR)

256MB RAM Min 10GB free disk space. IE5.5 or higher

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications.

Key:

VM Pro VoiceMail Pro
IMS Integrated Messaging Pro
CM Campaign Manager
TTS Text To Speech
IVR Third Party Database Access
CCC Compact Contact Center

 

Client Applications Dependencies

Applications

Min PC Resources

Intel Pentium

Intel Celeron

AMD

Notes

Conferencing Web Client

Internet Explorer 6 or above

ANY

ANY

ANY

Any desktop machine can be used as long as it is capable of running IE6

Phone Manager Lite/Pro

64MB RAM and 50Mb of free disk space

266Mhz

 

 

A sound card is needed if audio features are required.

SoftConsole

64MB RAM with 1GB of free disk space

Pentium II 400MHz clock speed

Celeron 2 533Mhz clock speed

Athlon B 650MHz clock speed

A maximum of four SoftConsole applications can be run per system (a license controls the number of simultaneous SoftConsole users).   A sound card is needed if audio features are required.

ContactStore Web client

Internet Explorer 5 or above

ANY

ANY

ANY

Any desktop machine can be used as long as it is capable of running IE5

IP Office Manager

64MB RAM and 50Mb of free disk space

266Mhz

 

 

 

IP Office SSA

256MB RAM and 50Mb of free disk space

1Ghz

 

 

Requires Java Virtual Machine 1.4.2 or later. Each SSA session takes about 35M of RAM.

Contact Center View (CCV)

128MB RAM and 10GB of free disk space

Pentium III 800MHz clock speed

Celeron 3 800Mhz clock speed

Athlon B 650MHz clock speed

For OS of Windows XP, minimum RAM increases to 256MB

CCC Reporter

Internet Explorer 6 or above

ANY

ANY

ANY

 

Wallboard Server

128MB RAM and 10GB of free disk space

Any - 1.4GHz clock speed

Any - 1.7GHz clock speed

Any - 1.4GHz clock speed

The Wallboard Server MUST reside on the same PC as the Delta Server

Wallboard Client

128MB RAM and 10GB of free disk space

Pentium III 800MHz clock speed

Celeron 3 800Mhz clock speed

Athlon B 650MHz clock speed

For OS of Windows XP, minimum RAM increases to 256MB

PC Wallboard

128MB RAM and 10GB of free disk space

Pentium III 800MHz clock speed

Celeron 3 800Mhz clock speed

Athlon B 650MHz clock speed

For OS of Windows XP, minimum RAM increases to 256MB

 

Windows Operating System Support

The following table gives a summary of the Server & Client Operating Systems (OS) on which various IP Office applications are tested and supported for IP Office Release 6.

Microsoft Server OS 1,2

IP Office Manager

SSA

VM Lite

VM Pro3

TAPI
(3rd party/
WAV)

SMDR4

CCC V5 Server

Conf. Center Server

Customer Call Reporter

one-X Portal

2003 Server (SP2)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

XP Professional (SP3)

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

No

XP Professional (SP3) 64bit5

No

No

No

No

No

No

No

No

No

No

2008 Server

Yes

Yes

No

Yes

No

Yes

No

No

No

Yes

2008 Server 64bit

Yes

Yes

No

Yes

No

Yes

No

No

No

Yes

 

Microsoft Client OS 1

IP Office Manager

SSA

CCC Clients

VM Lite

VM Pro3

Soft
Console

Phone
Manager

TAPI
(1st party)

Conf. Center Client

XP Professional (SP3)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

XP Professional (SP3) 64bit5

No

No

No

No

No

No

No

No

No

Vista Business/Enterprise (SP1)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Vista Ultimate (SP1)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Vista Business/Enterprise 64bit5

No

No

No

No

No

No

No

No

No

Vista Ultimate 64bit5

No

No

No

No

No

No

No

No

No

 

Non OS Applications

IMS6

UMS web voicemail

Phone Manager

CCC V5 Reporter & Database

Conf. Center Client

Contact Store Database

Microsoft Exchange 2003

Yes

n/a

n/a

n/a

n/a

n/a

Microsoft Exchange 2007

No

n/a

n/a

n/a

n/a

n/a

Microsoft Outlook 2003

Yes

n/a

Yes

n/a

n/a

n/a

Microsoft Outlook 2007

Yes

n/a

Yes

n/a

n/a

n/a

Internet Explorer 6

n/a

Yes

n/a

Yes

Yes

n/a

Internet Explorer 7

n/a

Yes

n/a

Yes

Yes

n/a

Microsoft MSDE 2000

n/a

n/a

n/a

Yes

n/a

Yes

Microsoft SQL2005

n/a

n/a

n/a

Yes

n/a

No

Microsoft SQL2008

n/a

n/a

n/a

No

n/a

No

Notes:

1.Windows ME, Windows 95, Windows 98, Windows NT4 and Windows 2000 operating systems are no longer supported by Avaya. They may function but have not been tested with IP Office Release 6 and any faults reported will not be fixed.
2.Windows Small Business Server 2003 is supported for the same applications as Windows 2003 Server.
3.Exceptions for VoiceMail Pro support:
Integrated Messaging Pro (IMS) does not work on Windows Server 2008 or Windows Vista.
Web Campaigns does not work on Windows Vista.
Voicemail web access does not work on Windows XP or Windows Vista.
Please refer to the Voicemail Installation and Administration manual.
4.Although a server application, IP Office SMDR (Delta Server) can also run on a Windows 2003, Windows XP and Windows Vista client Operating Systems (32-bit only) but should not be run on the same PC as a CCC Delta Server.
5.64 Bit versions of Microsoft client operating systems are not currently supported by IP Office applications.
6.Integrated Messaging Pro (IMS) does not support IMS operation with Outlook 2003/2007 operating in cache mode.
7.Microsoft Exchange 2000 is no longer.
© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010
(pc_specification.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 16/02/2010