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Feature Summary |
Feature |
Phone Manager Lite |
Phone Manager Pro |
one-X Portal for IP Office |
Web browser based |
- |
- |
Yes |
OS independent (Windows, Linux, Mac support) |
- |
- |
Yes |
Click to dial |
- |
- |
Yes |
Inbound/outbound call handling |
Yes |
Yes |
Yes |
Phone call control |
Yes |
Yes |
Yes |
Configure phone preferences |
Yes |
Yes |
Yes |
Configure keyboard short cuts |
Yes |
Yes |
Yes |
CLI (ANI) / Name display |
Yes |
Yes |
Yes |
Speed dial / Busy Lamp Field management |
Yes - 15 icons maximum. |
Yes - 100 icons maximum per tab. |
Yes - from Personal & System Directory |
Speed Dial tabs (to group Busy Lamp Field icons) |
Yes - 1 tab. |
Yes - 10 tabs maximum. |
- |
Transfer call by drag and drop to a speed dial icon |
– |
Yes |
- |
View internal users ’ presence |
Yes (Telephony + LCS [1] ) |
Yes (Telephony + LCS [1] ) |
Yes (Telephony [1] ) |
Send Instant Messages (IM) to internal users |
Yes (requires LCS [1] ) |
Yes (requires LCS [1] ) |
Yes |
Telecommuter mode |
– |
Yes (not PC SoftPhone) |
Yes (not in Office Worker profile) |
Mobile Twinning Configuration |
- |
- |
Yes |
Call Pickup |
- |
- |
Yes |
Compact mode |
– |
Yes |
- |
Personal Phone Directory |
– |
Yes - 1000 entries maximum. |
Yes – 100 entries maximum |
System Phone Directory |
– |
Yes - 5000 entries maximum. |
Yes – 5000 entries maximum |
External Phone Directory (e.g. LDAP/Active Directory) |
– |
Yes - 5000 entries maximum. |
Yes - unlimited |
Call history log – all, missed, messages. |
Yes – while logged in. |
Yes– while logged in. |
Yes - 24/7 call log |
Separated incoming/outgoing call log. |
– |
Yes |
Yes |
Collect new voicemail messages. |
Yes |
Yes |
Yes |
Voicemail box control (Intuity and IP Office modes). |
– |
Yes |
Yes |
Personal Distribution List set up (Intuity mode) |
– |
Yes |
- |
Incoming call scripting. |
– |
Yes |
- |
Time on call. |
– |
Yes |
Yes |
Advice of Charge (ISDN service provider dependent) |
Yes |
Yes |
- |
Door opening control. |
– |
Yes |
Yes |
Queue monitoring. |
– |
Yes - 2 Queues |
Yes |
Conference Control Display. |
Yes |
Yes |
Yes |
Audio Conference Management |
Yes |
Yes |
Yes |
'Screen pop' contacts with Outlook |
– |
Yes |
Yes (with Call Assistant) |
Simple Outlook contact record creation. |
– |
Yes |
- |
Agent Mode. |
– |
Yes |
- |
Distinctive Ringing (WAV file). |
– |
Yes |
- |
Post Connect dial (sending DTMF while connected to another party). |
Yes
|
Yes |
- |
VoIP mode (to run as an PC Softphone) |
- |
Optional license |
Yes (with Power User and Teleworker licenses only) |
Video Softphone |
- |
- |
Yes (with Power User and Teleworker licenses only) |
1. | LCS: Microsoft Live Communications Server 2003 |
© 2010 AVAYA
15-601041 Issue 20.f.- 18:14, 25 February 2010 (phone_manager_features.htm) Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners. Last Modified: 16/02/2010 |