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Feature Summary

Feature

Phone Manager Lite

Phone Manager Pro

one-X Portal for IP Office

Web browser based

-

-

Yes

OS independent (Windows, Linux, Mac support)

-

-

Yes

Click to dial

-

-

Yes

Inbound/outbound call handling

Yes

Yes

Yes

Phone call control

Yes

Yes

Yes

Configure phone preferences

Yes

Yes

Yes

Configure keyboard short cuts

Yes

Yes

Yes

CLI (ANI) / Name display

Yes

Yes

Yes

Speed dial / Busy Lamp Field management

Yes - 15 icons maximum.

Yes - 100 icons maximum per tab.

Yes - from Personal & System Directory

Speed Dial tabs (to group Busy Lamp Field icons)

Yes - 1 tab.

Yes - 10 tabs maximum.

-

Transfer call by drag and drop to a speed dial icon

Yes

-

View internal users presence

Yes (Telephony + LCS [1] )

Yes (Telephony + LCS [1] )

Yes (Telephony [1] )

Send Instant Messages (IM) to internal users

Yes (requires LCS [1] )

Yes (requires LCS [1] )

Yes

Telecommuter mode

Yes (not PC SoftPhone)

Yes (not in Office Worker profile)

Mobile Twinning Configuration

-

-

Yes

Call Pickup

-

-

Yes

Compact mode

Yes

-

Personal Phone Directory

Yes - 1000 entries maximum.

Yes – 100 entries maximum

System Phone Directory

Yes - 5000 entries maximum.

Yes – 5000 entries maximum

External Phone Directory (e.g. LDAP/Active Directory)

Yes - 5000 entries maximum.

Yes - unlimited

Call history log all, missed, messages.

Yes – while logged in.

Yes– while logged in.

Yes  - 24/7 call log

Separated incoming/outgoing call log.

Yes

Yes

Collect new voicemail messages.

Yes

Yes

Yes

Voicemail box control (Intuity and IP Office modes).

Yes

Yes

Personal Distribution List set up (Intuity mode)

Yes

-

Incoming call scripting.

Yes

-

Time on call.

Yes

Yes

Advice of Charge (ISDN service provider dependent)

Yes

Yes

-

Door opening control.

Yes

Yes

Queue monitoring.

Yes - 2 Queues

Yes

Conference Control Display.

Yes

Yes

Yes

Audio Conference Management

Yes

Yes

Yes

'Screen pop' contacts with Outlook

Yes

Yes (with Call Assistant)

Simple Outlook contact record creation.

Yes

-

Agent Mode.

Yes

-

Distinctive Ringing (WAV file).

Yes

-

Post Connect dial (sending DTMF while connected to another party).

Yes

Yes

-

VoIP mode (to run as an PC Softphone)

-

Optional license

Yes (with Power User and Teleworker licenses only)

Video Softphone

-

-

Yes (with Power User and Teleworker licenses only)

1. LCS: Microsoft Live Communications Server 2003

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(phone_manager_features.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 16/02/2010