Show\Hide Navigation Product Description: Features > Inbound Call Handling
Up Down Back Forwards Print Synch Bookmark and Share Bookmark and Share call us

Queuing

Queuing allows calls to a hunt group to be held in a queue when all extensions in the group extension List are busy. When an extension becomes free the queued call is then presented. The definition of queued calls now includes ringing calls and calls waiting to be presented for ringing. The queue limit can be set to control the maximum number of calls to wait against a hunt group.

While queuing, if Voicemail is operational, the caller will be played the announcements for this hunt group.

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(queuing.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 06/06/2009