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Small Office Edition (No longer sold)

The IP Office - Small Office Edition is the entry level control unit of the IP Office solution and is delivered in a compact configuration that provides a mix of Analog trunks, Analog and Digital extensions and Voice over IP (VoIP) capacity. Dependant on the model chosen, up to a maximum of 28 extensions can be supported (4 Analog, 8 Digital and 16 IP).

All IP Office - Small Office Edition's variants have a four-port Layer 2 Ethernet Switch and a dedicated switched Ethernet WAN port (Layer 3), making the system ideal for connection to local area networks and broadband wide area network services such as ADSL and Cable. With Voice over IP as standard and optional IPSec security, the system can be quickly configured to provide secure voice and data networking from remote offices or branch locations back to a head office over a broadband connection.

The IP Office - Small Office Edition includes a WAN option slot on the rear of the unit which can be used to support other network connection types such as V35, V24, X21 and T1 leased lines.

The back of the unit also features a twin PCMCIA socket that can support a plug-in voice memory card for use with the embedded voicemail function, and a Wireless LAN card when using the system as an Access Point.

To enable licensed IP Office applications, a serial Feature Key can be attached directly to the IP Office - Small Office Edition removing the need for an external PC for license verification.

For resilience, under power fail conditions Analog trunk port 2 is connected to POT extension port 1.


The pre-defined configurations supported in IP Office 3.1 are detailed in the following table.

IP Office - Small Office Edition

Analog Trunks

Analog Extensions

Digital Stations

IP Extensions

VoIP Channels

4T+4A+8DS (3 VoIP)






4T+4A+8DS (16 VoIP)






During power fail, Analog port 2 is connected to POT port 1.

IP Office - Small Office Edition 4T+4A+8DS (3 or 16 VoIP)

The IP Office - Small Office Edition 4T+4A+8DS provides:

Four Analog Loop Start Trunks (Caller ID enabled).
Four Analog extension (POT) ports with power fail switchover such that analog trunk port 2 is connected to analog extension port 1.
Eight Digital Station (DS) ports for selected 2400, 5400 and 6400 phones plus 3810 wireless (US) phones. T3 Series phones are not supported from Release 4.0 onwards on Small Office Edition.
3 or 16 VoIP Codecs (G.723.1, G.711 and G.729a) and 48ms echo cancellation.
4 Switched Ethernet ports (Layer 2).
Dedicated Switched Ethernet WAN port (Layer 3).
2 x PCMCIA Slots for optional Wireless and Embedded Voicemail card support.
Expansion Slot for optional WAN card (V35/V24/X.21), BRI or T1 PRI.
Serial DTE port.
Audio input port for external music on hold source.
External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.



IP Office - Small Office Edition WAN Expansion Interfaces

Both IP Office - Small Office Edition variants provide an expansion slot for an optional WAN interface of the following types (check locally for availability). Each of these interface cards are now described in more detail.

IP400 WAN Expansion

The IP400 WAN Expansion card provides a single WAN connection (X21, V24 or V35 via a 37-way D Type socket). Line speeds up to and including 2Mbps are supported on the interface. The carrier providing the line dictates the actual operating speed, i.e. in some territories the maximum speed may be 1.544M.

IP400 BRI Card

The BRI trunk card provides 4 European Basic Rate ISDN T interfaces (8 trunks).

Details of the supported supplementary services on BRI interfaces are given in the 'Public and Private Voice Networks' section.

Not available in all territories, check for availability.

IP400 T1 PRI Card

The IP400 T1 PRI card provides a single primary rate trunk interface for supporting voice services and fractional leased lines, providing up to 256K bandwidth on IP and Frame Relay services.

Not available in all territories, check for availability.

Optional Wireless Access Point

All IP Office - Small Office Edition platforms can be configured to become Wireless LAN access points. An Access Point acts as a Hub in a wireless network providing connectivity between devices in the vicinity. In ideal conditions a range of up to 550M (1750 ft) is achievable although this range will be decreased if walls and other obstacles are present. This is used where local conditions impair coverage and additional Access Points are needed to cover the black spots.

access point

The IP Office - Small Office Edition wireless network can be secured against intruders using either the Wired Equivalent Privacy (WEP) or RC4. WEP uses 64 bit encryption key and RC4 uses a 128 bit encryption key. Only devices with a matching security key can participate in the network.

IP Office - Small Office Edition complies to the IEEE 802.11 and IEEE 802.11b standards meeting the Wireless Ethernet Compatibility Alliance (WECA) Wireless Fidelity Wi-Fi requirements for interoperability.


2.4 GHz to 2.5 GHz band (Scientific Medical and Industrial (SMI) band).
Automatic fallback 11Mbps, 5.5Mbps, 2Mbps or 1Mbps.
IEEE 802.11 and IEEE 802.11b Compliance.
Wireless Fidelity Wi-Fi Compliance.
Interoperable with other 802.11b compliant devices.
WEP or RC4 security.
Range up to 550M (1750ft).

Range (meters/ft)




















Receiver Sensitivity dBm





Delay Spread (at FER of <1%)





For wireless operation, IP Office - Small Office Edition must be fitted with a Wireless LAN card and the Wireless LAN Access Point license key. Alternatively, a 3rd party wireless access point can be connected directly to one of the LAN ports.

Optional Embedded Voicemail with Auto-Attendant

Entry-level voicemail and auto attendant applications are available using the Avaya memory expansion kit in one of the PCMCIA slots on the rear of the Small Office Edition. This provides small locations with an effective embedded messaging solution with auto-attendant without the additional costs of an external PC. The embedded voicemail supports up to 10 hours of message storage. The number of available voicemail ports (to support simultaneous calls to voicemail) is 3 ports on the 3 VoIP model or 10 ports on the 16 VoIP model

Personalized greetings and PIN-code access can be enabled for each mailbox by the mailbox users. Inactivity timeout and return to operator options ensure efficient message handling. Mailbox users can also access their mailboxes when out of office using a simple remote login sequence.

Up to 40 independent auto-attendants can be configured on the platform. These may be linked together to form multiple tiers of attendants. The choice of which auto-attendant is to answer a call can be made on any of the criteria on the Incoming Call Routing form such as called number, calling number and time of day.

manager auto attend

Each auto-attendant has a single menu of 12 items (0…9, *, #) that a caller can select from to either be transferred to a predefined number, to another auto attendant or to replay the greeting. The greeting for the menu is controlled by time profiles to allow three alternative messages to be played i.e. Morning, Afternoon and Evening. These messages can be labeled and then re-used in as many auto-attendants as required.

Please note that the IP406 V2 and IP500 embedded voicemail memory cards are identical but these are not interchangeable with the Small Office Edition card. Only Avaya supplied memory cards with the voicemail and auto attendant applications pre-installed can be used.

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 09/06/2008