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Station Message Detail Reporting (SMDR)

SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of business, including Legal, Contact Centers, Sales and Real Estate. Call reporting information allows users to:

Detect any unauthorized calls.
Bill clients or projects.
Bill back by department.
Reduce telephone costs by identifying the need to change telecommunications services
Print Caller ID information.

The output is generally sent to a PC running an optional Call Accounting software package.

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18:14, 25 February 2010

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Last Modified: 20/01/2010