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Station Message Detail Reporting (SMDR)

SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of business, including Legal, Contact Centers, Sales and Real Estate. Call reporting information allows users to:

Detect any unauthorized calls.
Bill clients or projects.
Bill back by department.
Reduce telephone costs by identifying the need to change telecommunications services
Print Caller ID information.

The output is generally sent to a PC running an optional Call Accounting software package.

 

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010
(station_message_detail_reporting_(smdr).htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 20/01/2010