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Supervisor Wallboard

For the release of IP Office R6, Customer Call Reporter now provides a browser based wallboard that can be used in businesses who want to display key statistics in a group area, such as on an LCD television screen.

The wallboard has the ability to display all the statistics currently available within Customer Call Reporter, but can also provide two additional new features:

A scrolling message board, for important messages during the course of the working day
A standings or “leader” board, which displays the top agents for a particular activity during the day

In addition to this, the wallboard can also be customized with the company’s logo and colors. Also, there is no limit to the number of statistics that can be displayed (caution: adding too many statistics may cause the displayed statistics to be too small to be viewed reasonably).

Wallboard Requirements

The wallboard can run on all the supported browsers for Customer Call Reporter
Microsoft Silverlight is a required plug in that can be downloaded before starting the wallboard

Wallboard Licensing

The Customer Call Reporter wallboard is based upon the number of supervisors licensed within CCR, for each supervisor license purchased; there can be one instance of the wallboard. If five supervisor licenses are active on the system, then five instances of the wallboard can be used throughout the business. The wallboard logins do not have to be unique, for example, the system may have only one wallboard account set up within CCR, but that same account can be used for as many supervisor licenses that exist on the system.

wallboard

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010
(supervisor_wallboard.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 11/01/2010