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System Short Codes

Short Codes are used as commands the IP Office to make changes for the user, group or system, so need to set up with consideration to security. The command may need additional information included with it, such as for forward, the phone number forwarded to. Short codes are a flexible and quick way of setting up certain features.  IP Office has short codes provided by default on the system, or more advanced codes that need programming by the system administrator.

The full set of short code commands are listed below; please see product configuration documents for more detail on how to set them up.

AOC Previous Call

AOC Reset Total

AOC Total

Auto Attendant

Break Out


Busy On Held

Call Intrude

Call List

Call Listen

Call Pickup Any

Call Pickup Extn

Call Pickup Line

Call Pickup Group

Call Pickup Members

Call Pickup User

Call Queue

Call Record

Call Steal

Call Waiting On

Call Waiting Off

Call Waiting Suspend

Cancel All Forwarding

Cancel Ring Back When Free

Channel Monitor

Clear Call

Clear CW

Clear Hunt Group Night Service

Clear Hunt Group Out Of Service

Clear Quota

Conference Add

Conference Meet Me



Dial 3K1

Dial 56K

Dial 64K

Dial CW

Dial Direct

Dial Direct Hot Line

Dial Emergency

Dial Extn

Dial Inclusion

Dial Paging



Dial Speech

Dial V110

Dial V120

Dial Video

Disable ARS Form

Disable Internal Forwards

Disable Internal Forward Unconditional

Disable Internal Forward Busy or No Answer

Display Msg

Do Not Disturb Exception Add

Do Not Disturb Exception Delete

Do Not Disturb On

Do Not Disturb Off

Enable ARS Form

Enable Internal Forwards

Enable Internal Forward Unconditional

Enable Internal Forward Busy or No Answer

Extn Login

Extn Logout

Flash Hook

Follow Me Here

Follow Me Here Cancel

Follow Me To

Forward Hunt Group Calls On

Forward Hunt Group Calls Off

Forward Number

Forward On Busy Number

Forward On Busy On

Forward On Busy Off

Forward On No Answer On

Forward On No Answer Off

Forward Unconditional On

Forward Unconditional Off

Group Listen Off

Group Listen On

Headset Toggle

Hold Call

Hold CW

Hold Music

Hunt Group Disable

Hunt Group Enable

Last Number Redial

MCID Activate

Mobile Twinned Call Pickup

Off Hook Station

Park Call

Private Call

Private Call Off

Private Call On

Priority Call

Record Message

Relay On

Relay Off

Relay Pulse

Resume Call

Retrieve Call

Ring Back When Free

Secondary Dial Tone

Set Absent Text

Set Account Code

Set Authorization Code

Set Hunt Group Night Service

Set Hunt Group Out Of Service

Set Inside Call Seq

Set No Answer Time

Set Mobile Twinning Number

Set Mobile Twinning On

Set Mobile Twinning Off

Set Outside Call Seq

Set Ringback Seq

Set Wrap Up Time

Shut Down Embedded Voicemail

Startup Embedded Voicemail

Suspend Call

Suspend CW

Toggle Calls

Unpark Call

Voicemail Collect

Voicemail Node

Voicemail On

Voicemail Off

Voicemail Ringback On

Voicemail Ringback Off

© 2010 AVAYA
15-601041 Issue 20.f.-
18:14, 25 February 2010

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 25/01/2010