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Text-to-Speech Email Reading (Microsoft Exchange only)

In addition to providing a unified mailbox for voicemail messages, emails and fax message, VoiceMail Pro can also provide the ability to retrieve email messages through the telephone.

When operating in INTUITY mode and with Power Users and/or Mobile Workers licensed these users will be presented with a list of both voicemail messages and email messages. The emails can then be read out over the telephone. The benefit to the user is that their messages are now accessible while in and out of the office through any telephone. The user s email account needs to be configured in IP Office manager to enable TTS functionality .

When accessing messages through the telephone all new voicemail messages will be presented to the mailbox owner before any new email messages. When accessing an email message the system refers to the message as "New message with text" .

Emails will be read based on the user language setting in IP Office, depending on the TTS engine capability. With no additional TTS engine installed VoiceMail Pro TTS will use the TTS engine installed with the Microsoft Windows operating system. If using Avaya TTS then 22 languages are supported. If using 3rd party TTS please refer to the vendor documentation for supported languages.  Avaya TTS is an optional license.

Where the user has email reading in their voicemail box, they will be able to record a voice reply to the email, and send it as a .WAV attachment to a reply email to the person who sent the email.

A maximum of eight users can use TTS functionality simultaneously. If more than eight users are licensed and configured for TTS, the rule ‘first come – first serve’ will apply. In an SCN with a Centralized VoiceMail Pro the limit of eight concurrent TTS users for email reading will apply for the whole SCN because only the Centralized VoiceMail Pro delivers TTS. Therefore it is necessary to license at least one Power User or Mobile Worker at the central site (better will be four to eight users to provide sufficient resources for all users in the SCN).

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 10/06/2009