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Messaging

Messaging enables users to manage all of their messages, in particular emails and voicemails, in one place. Since the main messaging platform is typically email, IP Office Preferred Edition enables voicemails to be managed via the email system in order to keep all messages synchronized through one user interface. Essential Edition also enables some basic messaging through the ability to forward voicemail messages to the user’s email inbox.

Voicemail in general provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone).

The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred language, independently of the default system setup. Similarly, external callers can hear prompts in their own language depending on their incoming call route (e.g. based on caller ID).

Voicemail options available are:

IP Office Essential Edition:
Embedded Voicemail
IP Office Preferred Edition:
VoiceMail Pro – for single site use
Distributed VoiceMail Pro – for multi-site use in a Small Community Network (SCN)
Centralized INTUITY Audix / Modular Messaging Voicemail – for use with Avaya Communication Manager

Positioning Summary

For further details refer to Voicemail Feature Comparison at the end of this section.

Feature

Preferred Edition
VoiceMail Pro

Essential Edition
Embedded Voicemail

Supported IP Office Systems

PC Based
All IP Office systems.

IP500 V2
IP500.

Mailboxes

IP Office automatically creates mailboxes for each user and hunt group on the system.

Message Storage Capacity

1MB per minute up to hard disk capacity.

Up to 15 hours.

Maximum Simultaneous Calls

Up to 40 [1]

IP500 V2 = Up to 6 [2]

IP500 = 4

Resilience and Backup

Yes

No

Small Community Network (SCN) centralized operation

Yes

No

Distributed Voicemails in an SCN

Yes

No

Voicemail to email forwarding

Yes

Yes

Unified Messaging (UMS)

Yes

No

Microsoft Exchange Server 2007 Integration

Yes

No

Centralized operation.

Yes.

No.

Queue Announcements

Yes.

Yes.

Auto Attendant

Yes.

Yes.

Call Recording

Yes.

No.

Intuity Emulation

Yes.

No.

1. Up to 40 in a single-site environment, additional ports can be added in a SCN environment by Distributed VoiceMail Pro.
2. The first two ports are included in the basic IP Office system price. Additional 4 ports can be purchased and licensed separately.

© 2010 AVAYA
15-601041 Issue 20.f.-
18:15, 25 February 2010
(voicemail.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 11/01/2010