Product Description:
Messaging
|
Product Description:
Messaging
|
|
Voicemail Feature Comparison |
Platform Support
|
|
IP Office Preferred Edition
|
IP Office Essential Edition
|
|
IP500 V2 |
Yes |
Yes |
|
IP500 |
Yes |
Yes |
Capacities
|
Voicemail |
IP Office Preferred Edition
|
IP Office Essential Edition
|
|
Number of Mailboxes supported |
No Limit - Limited only by IP Office configuration. |
Limited only by IP Office configuration. |
|
Maximum Number of Concurrent Calls (ports) |
Up to 40 dependent on license |
6 simultaneous calls on IP500 V2. 4 simultaneous calls on IP500. |
|
Recording Time |
PC dependent (Requires 1MB per minute) |
15 hours. |
Features
|
|
IP Office Preferred Edition
|
IP Office Essential Edition
|
|
Runs as a service |
Yes |
No |
|
Multi-lingual support |
Yes |
Yes |
|
Voicemail for Individual users |
Yes |
Yes |
|
Voicemail for Virtual users |
Yes |
Yes |
|
Voicemail for Hunt Groups |
Yes |
Yes |
|
Group Broadcast |
Yes |
No |
|
Unified Messaging Service (UMS) |
Option |
No |
|
Integration with Microsoft Exchange Server 2007 |
Option |
No |
|
Capable to interact with Blackberry solution |
Option [1] |
No |
|
Resilience and Backup |
Option |
No |
|
Small Community Network Operation |
Yes |
No |
|
Centralized Voicemail Services |
Yes |
No |
|
Distributed Voicemail Servers in an SCN |
Yes |
No |
|
Voicemail Ringback |
Internal and external |
Internal only |
|
Voicemail Help TUI |
Yes |
No |
|
Message Waiting Indication |
Yes |
Yes |
|
Visual Voice (interactive menu on phone display) |
Yes |
Yes |
|
Integration with Phone Manager Pro |
Yes |
No |
|
Personalized Greeting |
Yes |
Yes |
|
Extended personal Greetings |
Yes [2] |
No |
|
Continuous Loop Greeting |
Yes |
No |
|
Forward to Email |
Yes |
Yes |
|
Copy to Email |
Yes |
Yes |
|
Listen To Email (Text To Speech) |
Yes [2] |
No |
|
Send Email notification |
Yes |
Yes |
|
Unified Messaging Service (UMS) |
Option |
No |
|
Save Message |
Yes |
Yes |
|
Delete Message |
Yes |
Yes |
|
Forward Message to another Mailbox |
Yes |
Yes |
|
Forward to Multiple Mailboxes |
Yes |
Yes |
|
Forward with a Header Message |
Yes |
Yes |
|
Repeat Message |
Yes |
Yes |
|
Rewind Message |
Yes |
Yes |
|
Fast Forward Message |
Yes |
Yes |
|
Pause Message |
Yes |
No |
|
Skip Message |
Yes |
Yes |
|
LIFO/FIFO Message Playback Option |
Yes |
No |
|
Set Message Priority |
Yes [2] |
No |
|
Set automatic message deletion timeframe |
Yes |
No |
|
Alphanumeric Data Collection |
Yes [2] |
No |
|
Callers Caller ID, time and date announced |
Yes |
Yes |
|
Call Back Sender (if Caller ID available) |
Yes |
Yes |
|
Remote Access to Mailbox |
Yes |
Yes |
|
User Definable PIN Code |
Yes |
Yes |
|
Known Caller ID PIN Code By-Pass |
Yes |
Yes |
|
Breakout to Reception |
Internal and external. |
Internal and external. |
| 1. | Requires UMS (enabled through the Power User, Office Worker and the Teleworker licenses) and MS Exchange Server 2007 with a mobility solution (for example a Blackberry) - not provided by Avaya. |
| 2. | Intuity mode only. |
In-Queue Announcements
|
|
IP Office Preferred Edition
|
IP Office Essential Edition
|
|
Queue Entry Announcement |
Yes |
Yes |
|
Queue Update Announcement |
Yes |
Yes |
|
Queue Position Announcement |
Yes |
No |
|
Time in Queue Announcement |
Yes |
No |
|
Time in System Announcement |
Yes |
No |
|
Estimated Time to Answer (ETA) |
Yes |
No |
|
Exit Queue to alternative answer point |
Yes |
No |
Auto-Attendant/Audiotex
|
|
IP Office Preferred Edition
|
IP Office Essential Edition
|
|
Multi-Level Tree Structure |
Yes |
Yes |
|
Message Announcements |
Yes |
No |
|
Whisper Announce |
Yes |
No |
|
Alarm Calls |
Yes |
No |
|
Assisted Transfers |
Yes |
No |
|
Dial by Name |
Yes |
Yes |
|
Direct Dial by Number |
Yes |
Yes |
Other Features
|
|
IP Office Preferred Edition
|
IP Office Essential Edition
|
|
Call Recording |
Yes |
No |
|
Test Conditions |
Yes |
No |
|
Personal Numbering |
Yes |
No |
|
Speaking Clock |
Yes |
No |
|
Campaign Manager |
Yes |
No |
|
VoiceMail Pro Manager |
Yes |
No |
|
Customized Voicemail |
Yes |
No |
|
Intuity TUI emulation mode. |
Yes |
No |
|
Forward Emails to External Systems (VPIM) |
Yes |
No |
|
Third Party Database Access (IVR) |
Yes |
No |
|
Text To Speech within call flows |
Yes |
No |
|
Support for Visual Basic Scripts |
Yes |
No |
IP Office VoiceMail Pro Intuity Audix Emulation Features
|
Voicemail Box Feature |
Intuity Feature support |
VoiceMail Pro support |
|
Basic Commands |
||
|
*4 (or *H) |
Help |
Yes |
|
*7 (or *R) |
Return to main menu |
Yes |
|
*9 (or *W) |
Wait |
Yes |
|
**6 (or **N) |
Look up number/name |
Yes |
|
**9 (or **X) |
Exit system |
Yes |
|
0 or *0 |
Transfer call to operator |
Yes |
|
*3 (or *D) |
Delete |
Yes |
|
**8 (or **U) |
Un-delete |
Yes |
|
**4 (or **H) |
Hold message in category |
Yes |
|
*8 (or *T) |
Transfer out |
Yes |
|
**7 (or **R) |
Log in again |
Yes |
|
Options while listening to messages |
||
|
9 |
Increase speed |
Not supported |
|
8 |
Decrease speed |
Not supported |
|
4 |
Increase volume |
Not supported |
|
7 |
Decrease volume |
Not supported |
|
6 |
Skip forward |
Yes |
|
5 |
Skip backwards |
Yes |
|
*6 |
Skip to next message component |
Yes |
|
*5 |
Skip to previous message component |
Yes |
|
2 or (*2) |
Rewind to start of message (skip to previous message) |
Yes |
|
3 |
Play back header after pressing 2 |
Yes |
|
*1 |
Print fax or text |
Available as an option but fax messages not currently supported |
|
Options for addressing voicemails |
||
|
*2 (or *A) |
Alternate between name and number addressing |
Yes |
|
*5 (or *L) |
Use mailing list for addressing |
Yes |
|
Responding to a message |
||
|
0 |
Call the sender |
Yes, provided Caller ID is provided. |
|
1 |
Reply to the sender by voicemail |
Yes |
|
2 |
Forward with comment at beginning |
Yes |
|
3 |
Forward with comment at the end |
Yes |
|
4 |
Record and address a message |
Yes |
|
Main Feature Support |
||
|
1 |
Record/Send messages |
Yes |
|
2 |
Get messages |
Yes |
|
3 |
Create greetings |
Yes |
|
4 |
Outgoing and filed messages |
Not supported |
|
5 |
Personal Options |
Support for options 1, 3-7. |
|
6 |
Outcalling |
Yes. |
|
7 |
Autoscan/Autoprint |
Autoscan supported |
|
© 2010 AVAYA
15-601041 Issue 20.f.- 18:15, 25 February 2010 (voicemailfeaturecomparison.htm) Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners. Last Modified: 11/01/2010 |